We try to provide support to all events as fast as possible BUT our availability is not guaranteed especially
on non working hours (Mon-Fri 07:00-16:00 CET).
So if you really need guaranteed support you have to book it in advance (at least one week prior).
Please send an email to email@example.com stating your event url and the timeslot you will need it.
Guaranteed Support is priced at 15,00 EUR / Hour and must be prepaid before the event start.
Non booked support outside working hours is charged 30,00 EUR / request.
Urgent problems that are related to well functioning of the server
(but not configuration problems/questions) can be addressed to firstname.lastname@example.org