We try to provide support to all events as fast as possible BUT our availability is not guaranteed
So if you really need guaranteed support you have to book it in advance (at least one week prior).
Please send an email to firstname.lastname@example.org stating your event url and the timeslot you will need it.
Guaranteed Support is priced at 15,00 EUR / Hour and must be prepaid before the event start.
Non booked support outside working hours is charged 30,00 EUR / request.
Urgent problems that are related to well functioning of the server
(but not configuration problems/questions) can be addressed to email@example.com